Frequently Asked Questions

How Do We Get Started?

This fastest way to get started is to book an intro call via Zoom by clicking here. If you would like us to answer some questions before jumping on a call, just send us a message here.

What Are Your Payment Terms?

Fixed price projects require a 50% deposit, with the remaining 50% due on completion. All outstanding invoices must be paid before we hand over design files or migrate a website to your hosting account.

Retainer Packs are invoiced fully in advance.

How Do You Cost A Fixed Price Project?

After reviewing your brief, we’ll price your project based on the time we estimate is needed. If you would like an example quotation, please schedule an intro call and we’ll be more than happy to share our hourly rates. If you have a budget in mind, let us know and we’ll do our best to accommodate this.

Do You Offer Discounts For Repeat Business?

Yes, the more work you give us, the bigger the discount we can give you.

Do You Work Under NDA?

Yes, we are happy to sign Non-Disclosure Agreements. We are completely invisible to your clients, and we leave no trace in our code. We ensure that everything is strictly white label.

Who Owns The Final Code You Produce?

Upon project completion and sign off, we will send you all files related to the project so that you’re in 100% control of the final product.

Do You Work With Any Other CMS Than Wordpress And Shopify?

No, we specialise in WordPress, WooCommerce and Shopify development.

Do You Custom Develop Wordpress Themes Or Use Existing Templates?

We custom develop WordPress Themes using ACF and the Bootstrap Framework. We can also build custom sites using Elementor Page Builder on request. We do not work with Divi, Beaver Builder, Avada, WP Bakery or other any other page builder.

Who Do I Communicate With?

You will communicate with our account manager, who will collect your specifications for new projects, prepare your quotes and make sure all projects get delivered on time. We use Trello and Slack for managing all projects, however we’re happy to work with your most preferable tools.

What Design File Formats Can You Work With?

If you’re sending us your designs to develop, we can work with any popular design file type such as Adobe XD, PSD, Illustrator or Figma. We can also convert existing sites to WordPress.

If we are providing website designs services, we prefer to use Adobe XD however we can also work with your preferred design tool.

Happy Clients

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Daryl Conway

Owner, Digital Performance Lab

Working with White Label Web is like having our own in-house web design and development team. We are always confident sending our projects to them knowing the work will be of high quality and delivered within the timeframe agreed. I would highly recommend White Label Web.

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JACK POYNTZ

OWNER

JACK POYNTZ
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Start The Conversation

Schedule a complementary 30-minute introductory call via Zoom to learn more about how we can help your agency to deliver high-quality web design and WordPress development services.

Jack Poyntz

Discovery Call

  • 30 mins
  • Zoom meeting details provided upon confirmation

Discovery Call

Schedule a complimentary 30-minute intro call via Zoom. Book a date below and you’ll receive a meeting link via email.